Terms of Service

Welcome to ngrok! These Terms of Service ("Terms") are a legal agreement between you and Ngrok Inc. ("ngrok," "we," "us," or "our") regarding your use of our tunneling platform, website, and related services (collectively, the "Service").

We may update these Terms from time to time. We'll notify you of significant changes via email or through our platform. Your continued use of the Service after changes take effect means you accept the updated Terms.

Ngrok provides secure tunneling services that allow you to expose local servers to the internet. Our services include:

We offer both free and paid service tiers. Free accounts have usage limitations and are provided "as-is" without warranties. Paid accounts include additional features, higher limits, and enhanced support.

Creating an Account

To access certain features, you'll need to create an account. When you do:

• Provide accurate and complete information
• You must be at least 13 years old (or the age of majority in your jurisdiction)
• You're responsible for maintaining your account's security
• One person or entity per account (no sharing accounts)

Account Security

Notify us immediately if you suspect unauthorized access to your account.

You may use ngrok for legitimate purposes. Here's what's allowed and what's not:

We work hard to keep ngrok running smoothly, but like all technology services, we can't guarantee 100% uptime.

Service Limitations

All plans have certain limitations including:

• Bandwidth and data transfer limits
• Number of concurrent tunnels
• Request rate limits
• Geographic availability

Current limits are available in your account dashboard and our documentation.

Billing and Payments

For paid plans:

• Fees are charged in advance (monthly or annually)
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for recurring fees
• Failed payments may result in service suspension

Price Changes

We may change our pricing with 30 days' notice. Price changes won't affect your current billing period.

Taxes

Prices are exclusive of taxes. You're responsible for applicable taxes based on your location.

Our Rights

The ngrok service, including all software, technology, content, and trademarks, is owned by Ngrok Inc. and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use our service.

Your Content

You retain ownership of content you transmit through our service. By using ngrok, you grant us a limited license to:

• Process and transmit your content to provide the service
• Make temporary copies for technical operations
• Aggregate anonymized usage data for service improvement

Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.

Service Disclaimers

Our service is provided "as is" and "as available." We disclaim all warranties, including:

• Merchantability and fitness for a particular purpose
• Uninterrupted or error-free operation
• Security of your data (though we implement strong protections)
• Compatibility with all systems and software

Limitation of Liability

To the maximum extent permitted by law, we're not liable for:

• Indirect, incidental, or consequential damages
• Lost profits, data, or business opportunities
• Service interruptions or data loss
• Third-party actions or content

Our total liability is limited to the amount you paid us in the 12 months before the claim.

Indemnification

You agree to defend and hold us harmless from claims arising from:

• Your use of our service
• Violation of these terms
• Infringement of third-party rights
• Your content or activities

Termination by You

You can stop using our service at any time. For paid accounts, cancellation takes effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your account if you:

• Violate these terms
• Use the service for prohibited purposes
• Fail to pay for paid services
• Engage in abusive behavior

We'll try to give reasonable notice when possible, but may terminate immediately for serious violations.

Effect of Termination

Upon termination:

• Your access to the service stops immediately
• We may delete your account data after 30 days
• You remain responsible for any outstanding fees
• Certain provisions of these terms survive termination

Governing Law

These terms are governed by California law, without regard to conflict of law principles. Any disputes will be resolved in San Francisco County, California.

Changes to Terms

We may modify these terms at any time. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

Changes take effect 30 days after notice, unless you terminate your account.

Entire Agreement

These terms, together with our Privacy Policy, constitute the complete agreement between you and ngrok.

Severability

If any part of these terms is found unenforceable, the remaining provisions continue in effect.

If you have questions about these Terms of Service, please contact us:

Effective Date: January 15, 2025
Last Updated: January 15, 2025